Development Coach Supervisor
Mohegan Lake, NY
Full Time
Mid Level
Job Title: Development Coach Supervisor
Reports to: Training Specialist
Department: Programs
Compensation: $74,350 - $79,350
Company Overview:
Shrub Oak International School (www.shruboak.org) is a therapeutic day and residential school for autistic children, adolescents, and young adults with complex co-occurring conditions. Located in northern Westchester County, Shrub Oak offers unparalleled educational opportunities for autistic students in a family-centric, supportive environment. We offer a variety of programs to meet the needs of students across the spectrum, and our curriculum is based on the most advanced and successful evidence-based clinical and academic approaches in ASD education.
Essential Functions:
The Development Coach Supervisor is a year-round position reporting to the Staff Development Manager. The Development Coach Supervisor will work in strong collaboration with other members of the Staff Development department to stay current with the evolution of Therapeutic Interventions and ensure effective staff development. The Development Coach Supervisor is an expert in Therapeutic Crisis Intervention for Schools (TCIS), the writing of Incident Reports (IRs), and a facilitator in the Staff Debriefing process. The Development Coach Supervisor will provide real-time direct oversight to Development Coaches in guiding staff through preventative/de-escalation strategies and physical intervention to ensure proper execution across campus. The Development Coach Supervisor provides real-time feedback to coaches in the facilitation of the de-briefing process for staff. Coordinate the overnight direct care needs of DSP and 1:1 staff to ensure proper care for each student.
- Serves as the leader in crisis intervention across all departments and cohorts of students.
- Provides real-time coaching/feedback/support to all staff and students during escalated situations.
- Guides staff through the proper use of Therapeutic Crisis Intervention for Schools (TCIS)
- Facilitate de-briefing sessions with staff after a crisis situation; allows time and a safe, confidential space for staff to process and learn from the crisis situation.
- Collaborates with the Staff Development Manager
- Make recommendations for the consistent implementation of TCIS across the campus
- Ensures TCIS training tracking and compliance are up to date
- Remain current on new learning and other industry approaches to remain at the forefront of adult learning theory in crisis intervention
- Remains current with TCIS training refreshers, recertification, and policy/procedure updates
- Manages the Development Coach Schedule
- Provides weekly reflective supervision to Development Coaches
- Provides real-time coaching and direct supervision to Development Coaches, including documenting corrective measures and creating development plans as necessary.
Requirements:
Experience & Education:
• Minimum 3 years of work experience in a high-volume/demanding customer service or human service position required
• Experience working with neurodivergent adolescents and young adults required
• Experience managing, supervising, mentoring, and developing staff, with a focus on staff development and performance management, is required
• Crisis management and de-escalation experience required
• Experience handling aggressive behaviors and challenging client behaviors is required
• Customer service experience required
• Experience assisting with hygiene and personal care activities is required
• EMT/EMS, CNA/HHA/PCA, or similar experience preferred
• Experience working with adolescents and young adults with autism in a residential or school setting is required
• Experience coordinating, scheduling, and overseeing staff shifts required
• Associate’s degree in human services or a related field required
• Bachelor’s degree or higher preferred
• Experience in a supervisory or management position preferred
• Previously trained in crisis intervention, including TCI/SCIP, or similar techniques preferred
• Experience using Microsoft 365 suite applications preferred
• Ability to mentor, coach, and support staff in their professional growth is required
• Strong organizational skills and the ability to manage multiple tasks and priorities required
• Experience working in a therapeutic or clinical environment preferred
• Experience conducting interviews is a plus
• A bachelor’s degree in special education, clinical domain (mental health, occupational therapy, speech and language pathology, physical therapy, etc.), human services, or related field is required, though we will consider a mix of ongoing education and experience for the right candidate
• 2 years’ experience working with autistic individuals in a residential setting is required. 4+ years is preferred
• 2 years’ experience utilizing crisis management systems (CPI, SCIP-R, TCI, etc.) is required. Experience as a crisis trainer is preferred
• 2 years’ experience in coaching others in 1:1 and in small or large group settings to provide positive and constructive feedback to staff is required. 2+ years providing coaching as described and having direct managerial oversight of staff is preferred
Skills & Abilities:
• Exceptional written communication skills, including documentation, progress notes, incident reports, and related administrative tasks
• Exceptional verbal communication skills, with the ability to clearly convey information to students, staff, and other stakeholders
• Skilled in managing challenging behaviors and executing de-escalation techniques effectively
• Ability and willingness to learn new skills and adapt to evolving student needs and operational requirements
• Ability to display resilience and maintain composure in high-stress situations
• Strong relationship-building skills with students, staff, and families, promoting a supportive and inclusive environment
• Ability to think critically and analytically during crises, making decisions with urgency and accuracy
• Demonstrated ability to multitask and manage competing priorities in a fast-paced, unpredictable environment
• Ability to handle challenging and aggressive behaviors with respect and utilize appropriate behavior management strategies
• Ability to complete and maintain required TCIS and other training certifications, staying up to date with best practices
• Ability to mentor and develop staff, providing guidance and ongoing professional development
• Knowledge and experience with crisis prevention, intervention strategies, and behavior intervention plans to ensure a safe environment
• Strong organizational skills for managing staff scheduling, incident documentation, and maintaining accurate records
• Proficiency in Microsoft Office and other software tools for documentation, communication, and scheduling
• Ability to maintain confidentiality while multitasking and managing sensitive information
• Collaborative team player with the ability to work effectively with interdisciplinary teams, and flexibility for evening and weekend shifts
• Strong leadership skills, with the ability to guide, motivate, and hold staff accountable while fostering a positive work culture
• Ability to assess and respond to emergencies swiftly and appropriately, ensuring the safety of all students and staff
• Knowledge of and experience with special education or autism-specific educational practices, particularly in a residential setting
• Cultural competency and sensitivity to the diverse needs of students, families, and staff
• Flexibility and creativity in adapting programs and support strategies to meet individual student needs
• High emotional intelligence and exceptional communications skills (both oral and written) to read, understand, and engage a wide range of learners at all levels of the organization
• Demonstrated customer service skills, with an ability to establish and maintain relationships with a diverse, transdisciplinary group of individuals at all levels of the organization, with the ability to influence and collaborate with others at all levels
• Experience evaluating learning programs and materials to ensure learner needs are met
• Ability to work on multiple projects simultaneously and manage competing projects to a successful and timely conclusion
• Ability to work with all stakeholders in a collaborative manner as appropriate
Benefits:
Available for full-time employees. An overview of our benefits:
- Insurance coverage: Health, vision, dental, life, and disability insurance
- Flexible spending account (FSA)
- Paid time off (PTO)
- 401k w/ company match
- Tuition/Professional development assistance
- Employee assistance program (EAP)
- Employee discounts
Physical Requirements/Demands:
A workday regularly includes multiple or conflicting demands, deadlines and time pressures; work regularly requires sustained concentration. Standing for sustained periods of time, bending, stretching, walking up and down stairs (building has 6 floors), around a hilly campus as needed, may also require walking between floors or between buildings at a moment’s notice. May need to lift/move boxes up to 25 pounds and move or rearrange furniture.
Work Environment:
We are a boarding school located on a 127-acre campus. The work environment will include both indoor and outdoor spaces, mostly inside the classroom or educational environment. May include work within the residential setting. The building has 6 floors accessible by staircases and elevators.
EEO Statement:
Shrub Oak is an equal employment opportunity employer. Shrub Oak International School is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.
Please note:
SOIS maintains a smoke-free environment to ensure the health and safety of our students, employees, and community. Smoking or vaping of any kind is strictly prohibited indoors, outdoors, and during off-campus activities, with enforcement measures in place, including smoke/vape detectors. Non-compliance will result in disciplinary action up to and including termination.
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